Privacy Policy

1. Introduction

At Mama Cookie, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using Mama Cookie, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, phone number, and delivery address
• Account login credentials
• Payment information
• Order history and preferences
• Communication records when you contact our customer service

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website or source
• Device information including screen resolution and mobile device identifiers

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer support
• Send order confirmations and updates
• Personalize your experience and provide recommendations
• Improve our website and services
• Send promotional communications, if you have opted in
• Analyze usage patterns and trends
• Prevent fraudulent transactions and monitor security

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide a better user experience.

We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until you delete them). These help us recognize you, remember your preferences, and provide personalized features.

You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Sharing and Disclosure

We may share your personal information with:

• Service providers who assist us in operating our website and conducting our business (payment processors, delivery partners, cloud service providers)
• Business partners, with your consent
• Law enforcement or other government officials, if required by law
• Other parties in connection with a merger, acquisition, or sale of our business

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Deletion of your personal data
• Restriction of processing of your data
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove the information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@mamacookie.com
Phone: +92 300 1234567
Address: 123 Baker Street, Lahore, Pakistan